Returns

The short version

• You have 30 days from the day the parcel arrives to tell us you want to return it.
• Apparel must come back unworn and unwashed, with the tags on.
• Tech and bags can come back used. We would rather you got in the water with a computer and found it was not for you than kept it in the box.
• Refunds go back to the original payment method within 14 days of us receiving the item.

Your legal right of withdrawal

Under EU consumer law you have 14 calendar days to withdraw from a distance purchase without giving a reason. Our 30-day policy is on top of that right, not instead of it — nothing here shortens what the law gives you.

To withdraw, an unambiguous statement to [CONTACT EMAIL] is enough — the words "I am withdrawing from my order" and the order number do it. You do not have to use a form.

How to send it back

• Write to [CONTACT EMAIL] with your order number and what you are sending back.
• We reply with a return address and, where we cover the cost, a prepaid label.
• Pack it so it survives the trip — the original box is ideal but not required.
• Keep the proof of postage until the refund lands.

Who pays the return postage

What we cannot take back

• Apparel that has been worn or washed, for hygiene reasons.
• Anything damaged by use outside what the product is rated for — a computer taken past its depth rating, for example. That is a warranty conversation, not a return.
• Gift cards.