Your legal guarantee
Everything sold to a consumer in Spain carries a three-year legal guarantee of conformity from delivery. If an item does not match what was described or fails when it should not have, that is covered by law — and the law comes first, whatever any commercial policy says.
For the first two years, a fault is presumed to have been there from the start unless we can show otherwise. After that the burden shifts, but the cover does not disappear.
Our commercial warranty on tech
On dive computers, transmitters and analysers we add a two-year commercial warranty on top of the legal one. It is in addition to your rights, never a replacement for them.
| What | Covered |
|---|---|
| Electronics failure under normal use | Yes |
| Water ingress within the depth rating | Yes |
| Seals and o-rings | First year |
| Batteries | No — consumable |
| Scratched lens or case from normal wear | No |
| Damage past the depth rating | No |
Apparel
Prints are water-based and should not crack. If a print cracks or peels on a garment that has been washed as the label says, that is a fault and we replace it. Fading over several summers of salt and sun is not — that is cotton doing what cotton does.
Making a claim
- Write to [CONTACT EMAIL] with your order number and a photo or short video of the problem.
- Tell us what happened, honestly. "It flooded at 30m on a wall dive" gets you a faster answer than "it broke".
- We reply within two working days with either a fix, a replacement, or a return label.
Keep your order confirmation email. It is the proof of purchase date, and it saves a lot of back and forth two years from now.
Still need a hand?
Write to hola@imadiver.com and a person who dives will answer, usually within one working day.